FAQs


What are the costs of planning a Funeral?
Our Funeral Services are always provided on the basis of an honest and realistic price. The account we submit covers the following:

  • General service charges including paperwork and liaison with external parties to coordinate the Funeral Service
  • Selected coffin or casket
  • Cemetery or crematorium fee
  • Clergy/Celebrant offering
  • Additional limousines
  • Newspaper notices
  • Floral tributes
  • Memorial fees
  • Medical certificates
  • Memorial printing (ie. Memorial Cards, Bookmarks, Order of Service Booklets etc.)
  • Any other additional services as selected by the family

Should the deceased be viewed?
This is an entirely personal choice. Many families request a viewing as it enables them to accept the reality of their loss with less difficulty. Private family rooms are provided for viewing on the day or evening before the Service.
Prior to the cremation or burial, it is a legal requirement that the body is identified before being moved. Our Consultants can assist in this process.

How is the deceased cared for?
We maintain a high level of hygiene and cleanliness within our preparation rooms. The deceased is treated with the same dignity and reverence they would expect in their lifetime.

Should the body be embalmed?
Modern embalming is entirely different to the traditional method practised by ancient civilisations. Embalming is not necessary in all cases, but it is essential when the deceased is being transferred overseas. It fulfills the functions of hygienic preservation, eliminates the risk of infection and preserves the natural appearance of the deceased. Our trained practitioners adhere to the highest standards as stipulated by the Australian and British Institutes of Embalmers.

What is the difference between a coffin and a casket?
The basic difference is that of design. Coffins are tapered at the head and foot and are wider at the shoulders. Caskets are rectangular and usually constructed of high quality timbers or metals to high standards of workmanship.
You can view the full range of both styles on our tablet-based catalogue.

What clothing should the deceased wear?
Again, it is completely up to the family to make this decision. From our experience, many families have appreciated the deceased being dressed in their own clothing, whether it is formal or casual wear.

Can I assist in the preparation of the deceased?
Some families may wish to assist in the preparation of the deceased for a range of reasons, whether personal or cultural. We respect these wishes and welcome you to carry out this process within our facilities.

What is the procedure at the Crematorium?
When the Service commences, the casket is placed on the catafalque until the Committal period when it may be removed from sight. After the mourners have left, the casket is then removed from the Chapel and taken to the cremation area. Individually, each casket is cremated with the body of the deceased. Nothing is reused.

What is the Cremation procedure at a single location Funeral?
After a single location Funeral in our private Chapel, your local Church or other venue, our staff move the casket and take it to the cremation area of the Crematorium. The casket is then cremated with the body of the deceased.

What Memorial should I select?
Our staff can refer you to the appropriate people to help select a memorial for burial or cremation. Arrangements are usually made within a few weeks of the Funeral. A sandstone plaque memorial can be purchased in our Memorial Wall at Norwood, and most cemeteries offer a wide selection of other memorials. These include:

  • Niche walls with bronze or granite plaques.
  • Granite walls with bronze plaques.
  • Positions in rose or shrub beds.
  • Positions at weeping roses, trees or special features.
  • Family memorials of shrubs or trees.
  • Memorials may either be single or companion positions.

How do I organise a death notice for a private funeral?
After the Funeral is held, our Consultants can insert a death notice in the press on your family’s behalf according to your specific wishes.

Are mourning symbols and dress necessary?
Mourning symbols have almost completely disappeared from Western society. Wearing the colour black at funerals is becoming less customary, although it is still worn by certain ethnic groups in the community, and is a completely personal choice.

Are Funeral expenses an income tax deduction?
If a Funeral is held for a dependant, a certain amount of the cost is allowed as a tax deduction.

When should the Funeral account be paid?
Only a deposit is required at the time of arranging the Funeral. A detailed Tax Invoice is sent out within 10 days of the Funeral, with up to 30 days for the settlement of the balance of the account. The payment of the Funeral account is not contingent on Probate being granted or Estates being settled. If Funeral expenses are paid personally by a member of the family, that person is reimbursed from the estate in full before distribution of the estate. The person who signs the authorisation for the Funeral to be conducted is legally responsible for the payment of the Funeral account.

What Funeral benefits are available?
Specified Funeral allowances are available to the family of deceased ex-servicemen from the Department of Veterans’ Affairs. Where death is directly connected to war injuries, the War Graves Commission provides a Memorial. A small benefit is made available from the Australian Department of Social Security if you are in receipt of an Age, Invalid or Widow’s pension, Service pension, a Wife’s pension, or Supporting Mother’s benefit.
The benefit is doubled in cases where the person responsible for the Funeral expenses is also a pensioner. There may be other benefits available from Lodges, Unions, Aged & Invalid Pensioner’s Association of South Australia, etc.

What should I do if death occurs while interstate or overseas?
Even if a death occurs unexpectedly away from home, in another state or country, we can arrange to have the body of your loved one returned without additional worry. Similarly, if burial or cremation is desired overseas, for instance in your native town or country, we will see to it that all necessary arrangements are made.

What is the difference in cost between burial and cremation?
No matter which option you choose, the same range of coffins and caskets is available for your selection. The Crematorium charge for cremation is considerably less than any Cemetery fee for re-opening an existing grave.

Should I send flowers?
Sometimes in lieu of flowers, a donation is made to a particular charity or organisation. However, if you would like to express your love or sympathy after the death of a loved one, sending flowers is an appropriate and thoughtful gesture.

Should children attend a Funeral?
Children are an integral part of the family and should not – unless there is a specific reason – be deprived of sharing the family’s sorrows, just as they should not be deprived of sharing the family’s joys. A parent or relative should explain what will happen at the Service and then perhaps ask if the child wishes to be included.

Why should I have a Will?
A properly thought out Will, made with the assistance of a Solicitor or Trustee Company, is the only way to ensure that a person’s property is distributed amongst beneficiaries in accordance with their wishes.

What is an autopsy?
An autopsy is a post-mortem examination of a body performed by a medically qualified pathologist using scientific means. It may be required by the State Coroner to determine the cause of death. If this is the case, consent of the family does not need to be obtained as the matter is out of their hands. There is no charge to the Estate or family.
During an autopsy the body is examined externally first, then is opened so internal organs can be examined. If required, organs may be removed for further tests. Finally, any incisions are stitched just as they would be in a surgical operation, and there is no other visible evidence that an autopsy has been performed. Families need to be aware that an autopsy can delay the Funeral.

Can I donate organs?
Yes. Further information and appropriate donor cards can be obtained from the Australian Kidney Foundation or from the Medical Superintendents of the Royal Adelaide Hospital, the Queen Elizabeth Hospital or Flinders Medical Centre.
It is important that you discuss your wish to donate any organs with your next of kin. In the event of a sudden serious illness, it is the normal practice of the doctors caring for you to consult your next of kin about these wishes.